Availability: Up to 5 interactions per month. Unlimited interactions are allowed in the event of machine failures.
Scope: Support includes the exchange of text messages, images, and videos. Voice calls are permitted only when initiated by WAVE.
Response Time: Responses are generally provided within 1 hour, with a maximum of 24 hours. The average response time in 2023 was approximately 25 minutes.
Languages : English and German.
Faulty Parts : Free replacement of parts that fail without user interference.
Cooling System Repairs:
Pump Issues: Coverage includes one replacement pump in case of total failure or repair costs up to USD 20 per m³ capacity for refurbished pumps.
Exclusions apply in cases of misuse (e.g., unattended operation without freezing, chambers filled with water).
Specifications:
Electronic System Components: Replacement limited to faulty components. External technician services covered up to USD 500 if a WAVE technician visit is not feasible.
Repair Policy:
Technician Deployment:
For machines with more than 120 liters extraction capacity:
Technicians must have a technical background (e.g., electrician, cooling technician, mechatronics) and be continuously available at the site where the machines are operated
Contact: [email protected]
Address: Stiegengasse 11, 1060 Vienna, Austria.
Tax Identification: ATU76131758
Economic Operators Registration and Identification (EORI): ATEOS1000109135
Company Registration Number: FN544278i
This agreement is subject to the laws and regulations of Austria and is designed to ensure the highest level of service and support for our clients. For any further inquiries or clarifications, please contact WAVE Trockensysteme GmbH at the provided contact details.
Tigernuts from GhanaTigernuts are used in rural areas mainly as animal feed, while in Europe they are known as an ingredient in Chufa or Horchata. Our customers grind and extract milk from the Tigernuts, using a simple mixer for production. After this, the tigermilk is dried in our machine. The resulting powder is an efficient and high-quality way to produce tigermilk, lasting for years and easy to ship.
Traditionally, the nuts are shipped to Spain, for example, where from 1kg of nuts, about 7 liters of drink is produced. The remains of the nuts are discarded, and a significant portion of the finished product is also wasted, as it lasts only about 24 hours. Financially, the farmer earns 1 EUR per kg of nuts, while customers pay between 25 and 120 EUR for 7 liters of fresh Horchata in Europe.
When produced in Ghana, the situation changes significantly. The price for the powder, if traditionally dried, is about 20 EUR, and up to 70 EUR if freeze-dried. The cost of the material remains at 1 EUR, but now, about 90% of the material can still be used as fertilizer or animal feed. The cost of freeze-drying 1 kg of material is about another 1 EUR. Farmers could sell to wholesalers or directly to customers via Etsy, Instagram, etc., shipping directly and potentially increasing their revenue by up to 2500% compared to selling the nuts directly.
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