fd260
fd440
sl770
sl990
ic550
ic570
20570
40570
fd260
fd440
sl770
sl990
ic550
ic570
20570
40570
SERVICE
CONTRACTS
IOT
VACUUM
PUMPS
VACUUM
PARTS
SERVICE
CONTRACTS
CONTRACTS
IOT
VACUUM
PUMPS
PUMPS
VACUUM
PARTS
PARTS
Availability: Up to 5 interactions per month. Unlimited interactions are permitted in cases of machine failures.
Scope: Support includes the exchange of text messages, images, and videos. Voice calls are permissible only when initiated by WAVE.
Response Time: Efforts will be made to respond promptly, typically within 1 hour, with a maximum delay of 24 hours. The average response time in 2023 was approximately 25 minutes.
Languages Supported: English and German.
Faulty Parts Replacement: Provided free of charge for parts that fail without user interaction.
Cooling System Repairs: Limited to materials provided by WAVE and a maximum of $1,000 USD for labor per incident. Replacements are offered only for production-related issues.
Pump Issues: Limited to one replacement pump in the event of complete failure or repair costs up to $20 USD/m³ of capacity for refurbished pumps. Exclusions apply for misuse, such as running unattended without freezing or chambers filled with water.
New Pumps: Subject to the manufacturer’s warranty. WAVE covers transport costs up to $500 USD.
Electronic System Components: Replacement is limited to the exchange of faulty components and up to $500 USD for external technician services if a WAVE technician visit is not feasible.
Repair Policy: All repairs are conducted on a best-effort basis. Operators may be requested to assist with simple repairs. For specialized repairs, WAVE will arrange for a local service provider or dispatch a WAVE technician.
Technician Deployment: In necessary cases, a WAVE technician from California, India, Austria, Denmark, or Spain will be dispatched to your location. Please allow up to one month for organization and spare parts procurement. The average arrival time in 2023 was 8 days.
Site Requirements: Proper electricity, full access to the machine, and a safe working environment are required. The machine must be accessible from all sides. For soldering work, fire warning systems should be deactivated. Compliance with local legal requirements for cooling and electrical system work is mandatory.
Contact: [email protected]
Address: Stiegengasse 11, 1060 Vienna, Austria.
Tax Identification: ATU76131758
Economic Operators Registration and Identification (EORI): ATEOS1000109135
Company Registration Number: FN544278i
This agreement is subject to the laws and regulations of Austria and is designed to ensure the highest level of service and support for our clients. For any further inquiries or clarifications, please contact WAVE Trockensysteme GmbH at the provided contact details.
Let us know your mail ID so we can keep you in update about our new products & services.
WAVE Trockensysteme GmbH
[email protected]
Stiegengasse 11, 1060 Vienna, Austria. ATU76131758
ATEOS1000109135
FN544278i
Wave representative Spain, Portugal and UAE
Wave representative Hungary
Wave representative India
Wave India
A2 Block B
Rajdeep Apartment
Soubhagyar Nagar
Bhubaneshwar, Odisha
India
+919741282047
[email protected]
Wave representative USA
Tigernuts from GhanaTigernuts are used in rural areas mainly as animal feed, while in Europe they are known as an ingredient in Chufa or Horchata. Our customers grind and extract milk from the Tigernuts, using a simple mixer for production. After this, the tigermilk is dried in our machine. The resulting powder is an efficient and high-quality way to produce tigermilk, lasting for years and easy to ship.
Traditionally, the nuts are shipped to Spain, for example, where from 1kg of nuts, about 7 liters of drink is produced. The remains of the nuts are discarded, and a significant portion of the finished product is also wasted, as it lasts only about 24 hours. Financially, the farmer earns 1 EUR per kg of nuts, while customers pay between 25 and 120 EUR for 7 liters of fresh Horchata in Europe.
When produced in Ghana, the situation changes significantly. The price for the powder, if traditionally dried, is about 20 EUR, and up to 70 EUR if freeze-dried. The cost of the material remains at 1 EUR, but now, about 90% of the material can still be used as fertilizer or animal feed. The cost of freeze-drying 1 kg of material is about another 1 EUR. Farmers could sell to wholesalers or directly to customers via Etsy, Instagram, etc., shipping directly and potentially increasing their revenue by up to 2500% compared to selling the nuts directly.
